Shipping Policy

Thank you for shopping with Sunset Graphix. Most of our products are custom made or produced specifically for your order.

Production and Processing

Production begins after your order details and artwork are approved, when approval is required. Production times vary depending on the product, quantity, decoration method, and current production schedule.

Most orders require several business days for production before they are ready to ship. Larger or more complex orders may require additional time.

If there is an unexpected delay with your order, we will contact you.

Shipping Rates

Shipping charges are calculated or provided during checkout or as part of your approved quote.

Delivery Estimates

Delivery time begins after production is complete and the order has shipped. Carrier transit times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Tracking

When tracking is available, you will receive shipping confirmation and tracking information after your order ships.

Shipping Damage or Missing Packages

If your order arrives damaged, appears to be defective, or is materially different from your approved order, please contact Sunset Graphix within 7 days of delivery.

Please include your order number, photos of the package and merchandise, and a description of the issue so we can review it and help resolve the problem.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Questions

If you have questions about shipping or the status of an order, please contact us through the Contact page.