Because Sunset Graphix products are custom, personalized, or made to order, all sales are final once an order is approved and production has started.

We do not accept returns or exchanges for custom apparel, hats, drinkware, bags, promotional products, or branded items due to customer preference, size selection, color selection, design approval, or change of mind.

Before production, customers may receive a proof for review. It is the customer’s responsibility to review spelling, artwork placement, colors, product details, sizes, and quantities before approving the order.

If an item arrives damaged, defective, or materially different from the approved proof or order details, please contact us within 7 days of delivery. We will review the issue and, when appropriate, help correct the problem with a replacement, reprint, store credit, or other resolution.

To report an issue, please contact us through our Contact page and include your order number, photos of the issue, and a brief description of the problem.

Sunset Graphix is not responsible for customer-supplied artwork that is low resolution, incorrect, misspelled, or otherwise unsuitable if it was approved by the customer before production.